BIDDING AGREEMENT. By bidding you are agreeing to the following terms and are entering into a legal binding agreement to follow through with the purchase of those auction lots from Pole Top Discoveries Auctions, also referred below as the "auctioneer," "we," "our," and/or "auction house."
GUARANTEE REGARDING DESCRIPTIONS. Your complete satisfaction is our primary goal! Pole Top Discoveries guarantees the description of items to be correct in the auction listing in regard to authenticity, estimated age (within 20 years) and condition.
BIDDING METHODS. Absentee bids will be accepted by phone, postal mail, email or though our "live" online auction site. All items have an Opening Bid. No bids are accepted below the opening bid amount. If you wish to place a bid you may enter an amount equal to or above the next acceptable bid increment. Minimum Bidding increments are as follows:
Our auction system uses "proxy bidding." Proxy bidding allows a bidder to place a bid amount at the next increment level or higher. In the event the amount is higher (maximum) than the next minimum required, the auction system will bid only as needed, automatically on your behalf, up to the maximum amount of your bid. The proxy bidding system will not reveal your maximum bid to other bidders. Leaving higher maximum bids with the proxy system avoids any problems that might occur near the auction close (server slowdown or shutdown). Our current auction system does allow bids in non-incremental amounts, so long as they are greater than the required minimum increment.
TIMER EXTENSIONS. To avoid being outbid very close to the auction closing (snipe bidding), "Timer Extensions" will be enabled. A small timer clock will appear online next to each lot description, starting at 9:52 PM on closing night. Timers will be in place as follows:
At 9:52 P.M. an 8 minute timer will start. Any lot that does not receive a bid between 9:52 PM and 10 PM will close at 10 PM. If one or more new bids are placed on a given lot between 9:52 PM and 10 P.M, the clock will be reset to 10:08 PM on that one lot.
If no new bids are received on a given lot between 10 PM and 10:08 PM, that lot will close at 10:08 PM. If a new bid is placed between 10 PM and 10:08 PM, that lot will be subject to a 6 minute time extension, resetting the clock to 10:14 PM.
If no new bids are received between 10:08 PM and 10:14 PM, the lot will close at 10:14 PM. If a bid is received on a lot between 10:08 PM and 10:14 PM, the lot will be subject to a 4 minute time extension, resetting the clock to 10:18 PM.
If no new bids are received between 10:14 PM and 10:18 PM the lot will close at 10:18. If a new bid is placed between 10:14 PM and 10:18 PM, the lot will be subject to a 2 minute time extension, resetting the clock to 10:20 PM. After 10:20 PM, each individual timer will continue to operate on 2 minute resets, until each timer expires. Please note: the 10 PM, 10:08 PM, 10:14 PM, 10:18 PM and 10:20 PM posted times are approximate. The timer reductions (6 minute, 4 minute, 2 minute) must be reset by us manually, thus the switch to quicker ending timers might be off, one way or the other, by a few seconds.
OFFICE HOURS. Phone bids or auction related questions may be made between 9 AM and 9 PM Eastern Time throughout the sale period. On closing day, the hours are extended from 8 AM to 10 PM. We suggest phone bidding early to avoid any phone "bottleneck" near sale closing time. In auctions which include a printed Catalogue (available by purchase), those persons receiving the Catalogue may place phone bids with us any time after receipt (even before online bidding starts). We will then execute bids for you online, in order received immediately after the online version becomes live.
BID REMOVAL. After placing a bid, you cannot remove a bid if it is currently the high bid amount. However, if you placed a "maximum bid," higher than the "current high bid," you may later reduce your maximum to a lower amount, so long as it is equal to or higher than the current high bid. Anyone who makes an error bid MUST CALL US IMMEDIATELY to make a correction: 440-548-5408.
ITEM REMOVAL, SALE POSTPONEMENT/TERMINATION. The auction house reserves the right to remove any item(s) from the sale at any time during the sale period or post auction period, and refuse/remove any bid believed not to have been made in good faith. If, during the sale period an act or circumstance takes place which impedes or affects the normal sale procedure, the auction can be postponed or terminated at the auctioneer's discretion. This would include, but not limited to events such as host server failure, national emergency, health crisis, etc.
BUYER PREMIUM. A 12% buyer premium will be added to the invoice for all items purchased. This is in addition to your winning bid amount.
CALL BACKS. Some larger auctions with numerous higher value lots may use "Call Backs." To make it equally fair for all bidders, Pole Top Discoveries executes "Call Backs" in some of our auctions (pre-announced on the homepage and individual lot description pages). This procedure allows collectors the opportunity to prioritize their bid items and pursue the items most important first, which is not typically possible in other forms of an auction closing. In our auctions with Call Backs, the first phase will close on a pre-determined date/time. Any lot that has not been resolved by the end of the initial closing date will be resolved by “Call Backs” within the next number of days, by email and phone calls. We will attempt to contact bidders involved via the contact information provided during registration. However, if a bidder can’t be reached within a reasonable amount of time (determined by the auctioneer), their call back privileges will be forfeited. ***Please note it is a requirement for all underbidders who qualify for call backs to call the auction house within 24 hours of the sale closing time with intent to raise on items. This is in addition to outgoing calls we may be making. This rule is in effect to help speed the process along and finalize the sale as soon as possible. Those who fail to call us may be dropped from an item on the presumption the underbid person is not willing to raise. The auction house reserves the right to suspend call backs on any lot, any time after 48 hours of sale closing. Anyone traveling during the call back period is required to call us at least three times daily to keep the bidding procedure operating smoothly. We appreciate everyones prompt attention in this process. Call Backs are only for items closing at $800 or higher, and only for the top four bidders who actively bid an amount of $800 or higher (those bidding $799.99 and lower as "underbidders" are not included).
PAYMENT. Payment is due immediately upon auction invoicing. If payment is not made promptly, the purchase contract may be voided at the discretion of Pole Top Discoveries and the item(s) offered to other parties or otherwise disposed. Payment should be received by us no longer than 14 days after sale closing. We are understanding of special circumstances, but prompt communication is required. Layaway is available, but must be arranged PRIOR to bidding (see below). US purchasers may make payment in the form of personal check, money order or US currency. Sorry, no credit cards or Paypal for US purchasers. Canada purchasers may use a check so long as it is a pre-printed US dollar account, bank money order or Paypal (3.3% additional fee for Paypal). Other international may use Paypal with 3.3% additional fee.
LAYAWAY. We offer a layaway plan, which requires approval by us PRIOR to bids being placed. A minimum 25% non-refundable deposit must be received within 14 days of auction closing date on all layaways. If the 25% non-refundable deposit is not received within 14 days, the purchase contract may be voided at the discretion of Pole Top Discoveries and the item(s) offered to other parties or otherwise disposed. We prefer full payment for layaways not exceed 90 days from sale closing date. A payment plan taking longer than 90 days MUST be pre-approved. Any deviation from the preferred plan must be cleared by us PRIOR to bidding. Those requiring longer than 90 days will be subject to interest charges. If a purchaser fails to pay by the agreed "paid in full date" the auction house reserves the right to cancel the purchase and retain the 25% deposit.
SHIPPING & INSURANCE. Invoices are typically generated and emailed by us within 24 hours of auction finalization. Please do not send payment until after all shipping and insurance charges are calculated and added to your invoice. All bidders will have access to your invoice on the auction site. All parcels are shipped using US Postal Service. We will estimate your USPS shipping/insurance charges and attempt to invoice as close to the actual USPS amount as possible. We provide excellent packaging for all parcels. Although rare, shipping damage or a lost package can occur, therefore full value insurance is mandatory on all domestic parcels. If you were to discover shipping damage, please save all packaging materials and call us immediately. We will advise you of the proper procedure at that time.
SALES TAX. As a registered retail vendor in the state of Ohio, we are required by state law to collect 6.75% sales tax on all items shipped to Ohio destinations, items picked up at our office in Ohio, or delivered within the state of Ohio. If you are an Ohio Registered Vendor buying for resale, send us a completed exemption form to be exempt from sales tax. Please note, legislation during recent years regarding sales tax on internet sales may affect some out of state shipments. Each state varies, and our interpretation is that most or all states appear to have relatively high, maximum allowable total exemptions for out of state sales. Although sales/use tax may not be added by us on your out of state invoice, it is the responsibility of the purchaser to pay said taxes in the event we failed to make said charge on the original invoice. Pole Top Discoveries assumes no liability in the case of taxes or duties due which were not charged/collected by us.
RETURNS. Items which qualify for refund based on an inaccurate condition report in the auction description must be reported to us by phone within 48 hours of receipt. 440-548-5408. This 48-hour period begins at the time of delivery as recorded by electronic shipment tracking. Returned items must be in the same condition as when sent from our office, and posted within 72 hours of receipt, and only after our approval. If not reported/returned in the time frame stated, all sales become final. Returned items must be in our possession before refunds will be made. Refunds based on the grounds of authenticity must be requested within 21 days of sale closing date. Minor manufacturing flaws or traces of use, which, in our opinion do not significantly detract monetarily from the item are not subject to refund. In the unlikely event of a dispute, Pole Top Discoveries will make the final decision regarding refunds.